|Almost Done With The Snow!|
You'd think they would jump at the chance to make friends with a new customer that's already interested in their product or at least want to extol the virtues of the stuff they make or sell.....
You'd be wrong.
I heard a wonderful saying recently,
"If you love what you do, you'll never spend a day at work." Pure genius.
service that seems to have evaporated over the years. I am NOT saying every company is like this. Indeed, some RV companies are a pleasure to deal with. I purchase a whole lot of merchandise in any given year and the companies that get my hard earned dollars are the ones who treat their customers with respect AND make a worthwhile product.
It's quite easy to make friends with your customers. Does it take any extra time to be pleasant on the phone or to be sincere? Especially when you say, "I'm sorry you were on hold for an hour." Not really. Yet another old saying goes, "You can attract more flies with honey than vinegar." I have no idea how that one started, but it's true. Being sweet will always win out over rudeness and a prickly attitude.
I know times are rough. The economy isn't what it was. People are hurting all over. All the more reason to treat everyone fairly. The best advertising a company can receive is an unsolicited compliment from a customer. You can't really BUY that kind of honest opinion. (Well the more pessimistic folks will say even THAT is on sale!) Either way, in a world of "in your face" marketing tactics, the lowly word of mouth is still king. Enough people like your stuff and use it successfully, the more you will sell.
Tell me what YOU think!
Be Seeing You...Down The Road,
Rich "The Wanderman"